Returns & Refunds policy

We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy! Please inform us within 3 days of receiving your product if you wish to return at prosebeforebrosco@gmail.com We will gladly accept return orders within 10 days of receiving your product for a full refund under the following condition:

* Items must be in original condition, unworn, unwashed, NEW with tag.
* Products on sale cannot be returned once purchased.
* We reserve the right to reject returns sent or communicated beyond the return period limit.
* Any bundles or packs must be returned in full and under the above condition for a full refund.

Conditions for returns:

Please email us at support prosebeforebrosco@gmail.com with your order number and the reason for return. We will respond to you within 2 business days with the return shipping address.

--Please follow our steps emailed to you to contain certain packaging information when return the item so we can successfully process your returns.
--The customer is responsible for the shipping costs, customs, taxes and all the other fees of returning the product to us.
--Please return the package with a valid tracking number for your personal insurance. We will not be responsible for any lost return packages.

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 10 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. Contact us at prosebeforebrosco@gmail.com for shipping address.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Please allow 2-4 business days to process the return once it’s received. We will refund the price of the merchandise including any taxes you were charged upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail prosebeforebrosco@gmail.com